Resolving your concerns

The following are steps to guide you when you have a complaint

CWB Maxium Financial, a subsidiary of Canadian Western Bank (“CWB”), is required to adhere to certain standards in dealing with the public. These standards include the area of complaint handling, which is dealt with specifically below.

CWB Maxium Financial is committed to a high standard of customer service. CWB Maxium Financial is proud of its reputation and we encourage you to tell us if you think we have been unsuccessful in dealing with you properly and fairly in any aspect of our business, so that we can rectify any concerns and continue to improve our services to serve you better.

To quickly address any issues you may have, we have designed a simple customer complaint process. The process begins with contacting our Account Managers. Most concerns can be quickly and successfully resolved by our staff who have both the training and authority to provide solutions.

Our procedure for resolving your concerns:

 

Step 1: Talk to your Account Manager

CWB Maxium Financial encourages customers to raise questions or concerns with their Account Managers as soon as they arise. Our Account Managers have the expertise, experience and decision-making authority to resolve most problems. You can send a general query to:

Customer Service Inquiries
CWB Maxium Financial
30 Vogell Road, Suite 1
Richmond Hill, ON L4B 3K5

Toll-free Telephone: 905-780-6150
Fax: 905-780-6273
E-Mail: [email protected]

 

Step 2: Contact our President and Chief Executive Officer

If your Account Manager is unable to resolve your concerns, you may contact our President and Chief Executive Officer as follows:

President
CWB Maxium Financial
30 Vogell Road, Suite 1
Richmond Hill, ON L4B 3K5

Telephone: 905-780-6150 ext. 217
Fax: 905-780-6273
E-Mail: [email protected]